Our Journey So Far
Emily & Mary – Founders
“We’ve both worked in the beauty industry since we were teenagers, and of course we like to look our best too and have been customers of many other salons. One thing that’s always bothered us is the transactional approach so many beauty providers have where they only focus on that day’s sale and not the longer-term customer relationship.
So when we started Bella & Me we decided to focus on ‘skincare as a journey’. With a consultation, plan, good treatments and product selection it’s possible to make lasting improvements in skin health over time. We keep detailed files on each client and our customers can expect a record of progression when they come to us regularly as part of their skincare regime.
Beauty & skincare is a dynamic industry with new treatments and products constantly coming to market. We are obsessed with education and skills training, and regularly attend external courses and seminars to keep learning what works (and avoid the hype!). We also do weekly in-house group training where we share our experience of what has come up to help each other and improve our customer experience.
Our new direction for 2018 and beyond will see us transition from a beauty salon to a ‘beauty & skin clinic’ with more advanced clinical treatments on offer, but keeping all the existing favourites with the same warm, friendly and welcoming vibe we work so hard to create for our customers.”